ScaleDesk Technology ("ScaleDesk," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy describes how we process data when you visit scaledesktechnology.com, use LeadForGrow™, ScaleDesk HRM™, or engage our Product Engineering and consulting services.
This policy applies to visitors, customers, prospects, job applicants, and users of our digital properties. By using our services, you acknowledge the practices described here. For cookie-specific details, see our Cookie Policy.
Information we collect
We collect information you provide directly, information generated through your use of our services, and limited information from third-party sources where permitted by law.
Information you provide
- Contact details such as name, email address, phone number, company name, and job title when you submit forms, request demos, or contact us.
- Account and profile information when you register for products, portals, or client workspaces.
- Billing and transaction information required to process commercial agreements.
- Communications you send to us, including support requests, sales inquiries, and feedback.
- Recruitment information submitted through careers pages or email, such as résumés and employment history.
Information collected automatically
- Device and browser data, including IP address, operating system, browser type, and language preferences.
- Usage data such as pages viewed, referral URLs, session duration, and interaction events.
- Log and diagnostic data used to maintain security, troubleshoot issues, and improve performance.
- Cookie and similar technology data as described in our Cookie Policy.
Information from third parties
- Business contact information from partners, event registrations, or publicly available professional sources.
- Authentication or integration data when you connect third-party services to ScaleDesk products, subject to your authorization.
How we use information
We use personal information for legitimate business purposes, including:
- Delivering, operating, and improving our website, products, and professional services.
- Responding to inquiries, providing customer support, and managing client relationships.
- Processing transactions, invoicing, and contractual obligations.
- Sending service-related notices, product updates, and administrative communications.
- Analyzing usage trends to enhance security, reliability, and user experience.
- Conducting recruitment and evaluating job applications.
- Complying with legal obligations, enforcing our terms, and protecting our rights and users.
- Sending marketing communications where permitted and subject to your preferences.
Legal bases for processing
Where applicable under GDPR and similar laws, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (such as securing our services and improving products), compliance with legal obligations, and consent where required (for example, certain marketing or non-essential cookies).
International data transfers
ScaleDesk operates globally with teams and infrastructure in the United States, India, and other regions. When personal information is transferred across borders, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, and security controls consistent with applicable law.
Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type, contractual requirements, and regulatory obligations.
Your rights and choices
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. You may also withdraw consent where processing is consent-based.
To exercise these rights, contact us at the address below. We may verify your identity before responding. If you are in the EEA, UK, or similar jurisdictions, you may lodge a complaint with your local supervisory authority.
You may opt out of marketing emails by using the unsubscribe link in our messages or contacting us directly.
Security
We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we continuously work to improve our safeguards. See our Security page for more information.
Children's privacy
Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes take effect. Material changes will be communicated through our website or direct notice where appropriate.
Contact us
For privacy-related questions or requests, contact ScaleDesk Technology:
contact@scaledesktechnology.com
Innovation Hub, San Francisco, CA 94105, US